Shipping policy

Processing Time All orders are processed within 3-5 business days. Because each piece of jewelry is handcrafted, please allow this time for us to carefully prepare your order. Orders are not shipped or delivered on weekends or holidays.

Domestic Shipping (United States) We ship to all 50 states. Standard shipping rates apply at checkout based on your location and the weight of your order. Estimated delivery time is 3-7 business days after processing.

International Shipping We ship internationally to select countries. Shipping rates are calculated at checkout based on your destination and order weight. Estimated delivery time is 7-21 business days after processing, depending on your location.

Customs, Duties, and Taxes For international orders, please be aware that your package may be subject to customs fees, import duties, and taxes imposed by your country. These charges are the responsibility of the customer and are not included in the product price or shipping cost. We are not responsible for delays caused by customs processing.

Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your package's journey.

Lost, Delayed, or Damaged Packages If your package is lost, delayed, or arrives damaged, please contact us at primbiodzy@gmail.com within 7 days of the delivery date with your order number and a photo of the damage (if applicable). We will work with you to resolve the issue as quickly as possible.

Incorrect Shipping Address Please double-check your shipping address before placing your order. We are not responsible for packages delivered to an incorrect or incomplete address provided by the customer. If you need to update your address, contact us immediately at [your email] — if the order hasn't shipped yet, we'll do our best to update it.

Returns For information about returns and refunds, please refer to our Return and Refund Policy.